Last updated: 18 June 2025
TRIPPER ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website trippernow.com and our iOS and Android mobile applications called "TRIPPER" (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
- Personal Information: When you register for an account or make a booking, we may collect personal information including but not limited to your name, email address, phone number, postal address, passport details, and payment information.
- Data about Minors: We may collect personal data of children under the age of 16 only as necessary for booking travel services. By providing such data, you confirm that you have obtained all necessary consents from the child's legal guardians and that you are responsible for the accuracy and legality of such data.
- Usage Data: We collect information on how the Service is accessed and used, including your IP address, browser type, operating system, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can manage cookies via your browser settings, but some parts of the Service may not function properly without cookies.
2. How We Use Your Information
- To Provide and Maintain the Service: Processing bookings, providing customer support, and maintaining Service functionality.
- Communication: Sending confirmations, updates, security alerts, and support messages.
- Marketing: Providing news, special offers, and general information about our services, unless you opt-out.
- Analytics: Monitoring and analyzing usage and trends to improve user experience.
3. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract: Processing is necessary to provide you with the Service and fulfill our contractual obligations.
- Consent: Where you have given your explicit consent for specific processing activities.
- Legal obligations: Compliance with laws and regulations applicable to us.
- Legitimate interests: For purposes such as improving our Service, preventing fraud, and protecting rights, provided that such interests do not override your fundamental rights and freedoms.
4. Disclosure of Your Information
- Service Providers: We may share your information with third-party service providers performing services on our behalf, such as payment processors and customer support.
- Airlines and Travel Partners: To process your bookings, we share necessary information with airlines and other travel service providers.
- Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by data protection authorities, to protect your personal data in accordance with this Privacy Policy and applicable laws.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.
8. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data where applicable.
- Restriction: Request restriction of processing your personal data.
- Data Portability: Request transfer of your data to another service provider.
- Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.
To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe as required by law.
9. Cookies and Similar Technologies
We use cookies to enhance your experience. You can configure your browser to refuse all cookies or notify you when a cookie is sent. Please note that disabling cookies may affect the functionality of some parts of the Service.
10. Third-Party Links
Our Service may contain links to third-party websites or services not controlled by us. We are not responsible for the content or privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.
11. Children’s Privacy
The Service is not intended for individuals under the age of 16, except as necessary to book travel services as described in section 1.2. We do not knowingly collect personal information from children without appropriate consent. If you believe we have collected data from a child without such consent, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the Service after changes indicates your acceptance of the updated Policy.
13. Limitation of Liability
To the fullest extent permitted by law, TRIPPER shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses arising out of or related to the processing of your personal data or your use of the Service.
You agree that your sole remedy regarding dissatisfaction with our handling of your personal data is to discontinue use of the Service.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: GRYC LTD, 124 City Road, EC1V 2NX, United Kingdom
- Company Number: 09224479
By using TRIPPER services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.